FAQ

Shipping

1.Do you ship internationally?

Yes. We ship to the United States, Canada, Australia, Germany, Italy, France, Singapore, Belgium, Bulgaria, Denmark, Spain, Sweden, South Korea, Thailand, Austria, Croatia, Czechia, Ireland, Netherlands, Switzerland, Ukraine, New Zealand, Indonesia, Japan, Russia, Chile, United Kingdom.

Usually it will take about 1-4 business days for processing, and 10~20 business days for transit.

2.I just placed an order, how to track my parcel?

Once shipped, the tracking number will be updated. Please log in your account and find it out on order status page. Or you can find the "track order" function on the footer of our website, click "track order" and fill in the order info or tracking number, then you can see the updates.

Payment

1.What payment method does Getcomfyshoes Accept?

Getcomfyshoes accepts PayPal , credit cards, debit cards. Cards accepted are Visa, Mastercard, Discover, and American Express

2. Is it safe to pay on Getcomfyshoes website?

All your personal information and securty of your payment will be protected by Paypal. Getcomfyshoes does not collect your credit/debit card number or personal information when you make a payment.

Return and Refund Policy

1.What is your Return Policy?

Our refund policy lasts 7 days after you receive your product and only applies in the following case: items damaged when delivered, quality defect, items don’t fit well, items wrongly shipped, items not delivered. Please refer to details in Return Policy.

2. My product is damaged or defective, what do I do?

We would accept exchange or refund if confirmed as non-artificial damage. Please refer to details in Return Policy.

3.How do I contact your customers' service department?

Contact

Email: support@getcomfyshoes.com

Phone: +86 15989022441

Hours: 7:00 am - 4:00 pm PST Monday - Friday

Our office in China is:

No. 8, Lane 19, Dongyi Street, Jiang Xia Village, Baiyun District, GuangZhou City, GuangDong Province, 510000, China